Support
We usually reply within two working days
Email happieapartment@gmail.com. Telling us your username, your device and what you were doing when it went wrong gets you a useful answer much faster than "it does not work".
Common problems
The one-time code never arrived
Check the spam folder first — confirmation emails land there more often than anywhere else. The code expires after a few minutes, so if it has been a while, ask for a new one rather than typing the old one. If a phone number is not receiving them, try signing up with an email address instead.
I cannot add a friend
The username has to match exactly — there is no search or directory, by design, so a near-miss finds nobody. If it still says no account exists, check with your friend that you have the spelling right.
One other cause: if you previously declined a friend request from that person, they were blocked. Declining a request blocks the sender, and a blocked person cannot be added again until you unblock them — you will find them in the Blocked list on your home screen.
A friend shows as offline when they are not
Presence updates over a live connection. If the app has been in the background for a long time, pull down on the friends list to refresh it. If it is still wrong, signing out and back in re-establishes the connection.
I left a game in the middle of a round
Your seat is held until the round ends. Open the same game again and you are put back in it, wherever the round has got to. Once the round is over, the table is ready for the next Start.
The Start Game button is greyed out
Each game needs a minimum number of players at the table before it can start — two for most games, one for Blackjack. The table shows how many more it is waiting for. Ask a friend to open the same game: you will be seated together, and either of you can press Start once you are both there.
Reporting someone
If somebody is abusive, block them from the conversation and email us the username. We take it seriously and we will act.